We LOVE our new ceiling! We have received so many compliments from guests. They all think it is real tin. The best part is that no one can tell that it is a drop ceiling because the decorate strips camouflage the usually obvious metal grid. The grid just magically disappears. The product quality is outstanding and was very easy to work with.  The customer service department at Better  Than Tin is fabulous. We called a few times with questions and they were incredibly helpful and pleasant. They also followed up with us after the installation to see how everything went. That gesture is the definition of excellent customer service!